Regretfully after many hours of testing this week we have come to the conclusion that generating previous missing statements still does not function as promised. We are currently attempting to generate statements for the month of October 2018 that will show current balances, current distributions, and all distribution payments that have been made since the last statement every client received.
For some of you this will mean this October statement will show distributions from as far back as March 2018 all the way through October 2018. Others will simply see a typical statement with the October distribution. We are continuing to work with our software provider to see if we can get accurate missing statements generated for the affected accounts. The work around also looks success for future statements. Meaning that our November 2018 statements which will be available in December should once again show normally for ALL clients and accounts. We apologize again for the inconvenience, the odd looking October 2018 statements will all be distributed within the next 24 hours. If you have any questions about your statements or fail to receive one in the next 24 hours please give us a call at 1.855.659.5959 or email firstname.lastname@example.org Thank-You.